Book a service or repair

Silver espresso machine with a steam wand and coffee grinder, accompanied by a stainless steel milk frothing pitcher.
DeLonghi Magnifica espresso machine with two espresso shots and a cup of cappuccino.
Gaggia Classic espresso machine with silver finish, power button, indicator lights, portafilter, and steam wand.
Pink electric coffee grinder with angular design and digital display screen.

No13 Coffee Roasters offers a straightforward repair or service for your coffee machine:

1.     Schedule Your Repair: Use the "Book your service or repair" link on our website to provide details about your machine's issue. For questions, contact us via hello@no13.coffee

2.     After receiving your request, we will provide you with a price for the service/repair requested, any further parts required after receipt of your machine following our diagnosis will be charged for, after first seeking your approval

3.     Send Us Your Machine or we can collect if local to NN15: Ship it to us, preferably via courier. Please share the tracking number to ensure safe transit.

4.     We Repair It: Upon arrival, we'll confirm receipt, diagnose, and repair your machine within the agreed cost limit. If unrepairable (rare), we'll return it at no charge.

5.     We Return It: Once repaired, we'll notify you for payment and ship your machine back, providing tracking details. For drop-offs, we'll schedule a pickup time.

6.     Enjoy Your Coffee Again: With your machine back, savour fresh coffee. If satisfied, we'd appreciate a review.

Close-up of a coffee grinder burr mechanism with metal teeth and "align" and "lock" labels in red letters.